Whiskey Piggy review for Printful: Print on Demand
June 8, 2020
Seriously, stop blaming Covid for your failures. Enough is enough. Orders from May 25 are still NOT shipped, while orders from Jun 3 are already in process. Makes no sense. It's NOT Covid, it's poor management, pure and simple.
Hi, thank you for your review! We're very sorry to hear you're having a negative experience with our services at this time! We are working hard to fulfill all orders as timely as possible and we hope your experience with us improves as we return to normal! The situation with Covid-19 has affected us unpredictably and with a higher order volume than usual at this time of year, fulfillment delays are still expected for the time being while we keep the health of our employees in mind and adhere to safety measures recommended by the respective states. We are hiring more production staff and up-scaling our equipment to help us manage the order volume as well. It is possible that some orders might start fulfilment sooner than others. This is mainly due to the ordered item and its availability, the printing technique, and the fulfillment facility where the order has been routed to and the order queue there. Additionally, if you have back-up facilities fulfillment enabled for your store, when an order is routed to a back-up facility for fulfillment, the order status in the Printful dashboard will change to "Being fulfilled", but you can definitely check in with our customer service in case you have questions about the order. We understand that these delays are not pleasant and we are doing our best to up-scale our production and return to our regular fulfillment timeframes. I hope we see the situation normalize soon, so we can continue providing a fast print-on-demand service to our users! If you have any questions or concerns, please contact us at [email protected] anytime! - Zana
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