JewNana review for Printful: Print on Demand
June 19, 2020
Very disappointed with the time frame almost a month and nothing....im about to loose a customer, my first customer by the way... i have ordered from other companies just a sample and received in last than a week. And no i wont take the excuse that is because of covid-19, since the other companies also got affected by the huge amount of traffic and they manage to delivery the products much faster and muuuuch cheaper.
Hi, thank you for your review! We're sorry that your experience with our services during this time has not been positive, but we hope we can improve it moving forward! Covid-19 has affected various industries in different ways and we are still feeling the effects of it even at this time. Additionally, we have experienced an unexpectedly high order volume at this time of year which, paired with the Covid-19 health and safety recommendations, has affected our production times. We understand that timely fulfillment and delivery is important to our users, so we have taken steps, such as temporarily disabling sample orders and some product categories in product push, to help us catch up with the order volume. We are also continuing hiring production staff to help us fulfill the orders faster, but fulfillment delays are expected for the time being. We recommend referring to our Covid-19 updates page for all the latest information on our estimated production times as well as other updates: https://www.printful.com/covid-19. We also suggest communicating this information with your customers to help manage their expectations better. We are sorry that these delays are occurring, but we hope to see the situation improve and return to normal soon. If there's anything we can help with, be sure to contact us at [email protected] anytime! - Zana
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