The Origanative Brand review for Printful: Print on Demand

1 / 5

June 20, 2020

I'm getting very frustrated with the inconsistency of your printing timelines. I have an order from May 15th (from a very excited and eager customer, might I add) that hasn't been touched, but I have an order placed on June 3rd thats already been shipped. MAKE IT MAKE SENSE! And spare me the pre-written apology you've been replying to everyone with. I'm seriously looking for other POD companies that can handle this situation better. Printful has seriously mismanaged the COVID-related backlog. I've literally had to stop promoting apparel because I cannot afford to risk more negative experiences from my customers. Do better!

Using app

Over 1 year

Total reviews

1

Average rating

1.0

Developer Reply

Hey there, Thank you for your review, we truly appreciate hearing from you! As for your concerns relating to orders not getting fulfilled in the same order they were placed in - this can be expected both now and even before the Covid-19 crisis hit, due to a variety of factors. Those factors include things like the chosen product category, the assigned fulfillment location, the overall order queue in that location, the available stock, etc. You can see how product fulfillment works by checking this article in our Help Center: https://www.printful.com/faq/shipping-packaging-fulfillment/192-how-long-does-fulfillment-take- And you can see our current fulfillment estimates per location and product category here: https://www.printful.com/covid-19 We also checked in with your order from May 15 and it is still within the estimated fulfillment timeframe. We understand that this is a difficult situation for all online businesses, which is why we are doing our best to stay transparent and offer the most up-to-date information to you on the current situation. We also recommend checking in with our suggestions on how to manage your business during this crisis here: https://www.youtube.com/watch?v=2vYp4iBq4UE If you have any additional feedback for us, feel free to email us at [email protected]! - Vita

Printful: Print on Demand for Shopify
Printful: Print on Demand
4.6 star
6,958 reviews

Sell custom print-on-demand items on your store | Printful

Developer
Shopify App Store