Bigfoot Paintings by Michael Wawrzyniec review for Printful: Print on Demand

June 21, 2020

I am getting close to just giving up and closing my account. The Printful Amazon integration is a disaster. I followed the directions and then got a 5665 error code. I don't have a trademarked brand. I brought it up with them, and I brought it up with Amazon, and despite me making it very clear that I did not intend to apply through Brand Registry, they kept pushing it and ignoring my questions and concerns. They then tell me to get around this error, I have to list my brand as "Generic". Amazon said this, and then I brought it up with Printful and they said to go ahead with that. When I encountered an error with products not syncing again, the Printful support agent said, "I noticed your settings has your brand name listed as "Generic"." Then they told me to change it back to the store name. It keeps going in circles. Neither Amazon or Printful seems to fully understand how this works, even though they're the ones who set it up. How do you not know how your own stuff works? Sometimes they have told me in order to get around errors that I should start from scratch again and put in another GTIN exemption request, which takes days of work. This has become a major inconvenience for me. They make it seem so simple and yet it has taken weeks and weeks to get it done, and yet I haven't even gotten started. Anytime I bring up issues with Amazon, they don't even acknowledge what Printful is, or seem to understand it. Printful doesn't seem to understand Amazon either. Any error encountered is explained with automatic and incoherent responses, there's never online chat support available, and if I try to reach them through email, they take days to respond. This has been extremely unfair. I have gone out of my way, and spent money to start an Amazon Seller Account to get this set up, and I haven't even gotten started on it because no matter what I do, there's an error, and the instructions are not clear enough. They tell me to refer to a video tutorial, which I followed fully and encountered errors. You need more than a video for instructions. You need a page with full written instructions that are comprehensive and will explain what to do in case of an error, but there aren't any pages or documents like that. This has been an awful experience. I just want some clear answers. This is how you lose business. If you keep confusing your customers, you won't have any customers.