Gorilla Vibe Apparel review for Printful: Print on Demand
June 24, 2020
I was seriously in love with Printful, but they are seriously messing up right now and letting a lot of business owners down while charging a premium price $6-8 over what others are charging for the some of the same products. I can not recommend them at all right now as they are taking over 30 days to fulfill orders yet shipping out orders that came weeks later for the same products before the older orders. (This is what is pissing my customers off the most) We can understand delays due to covid. What they cant understand is why their friends who ordered 3 weeks after them the same exact items are getting their shirts and they are still waiting for theirs over 30 days later. Then they come to us asking and what are we to tell these customers? If you don't want a bunch of pissed off customers even when you are clear in your messaging about delays. I would advise staying away from Printful for the next few months maybe they will figure it out maybe they wont. I will tell you I cant trust Printful will be able to handle 3rd quarter or 4th quarter black friday time. Right now I am loosing money and having to move 200 products and 5,000 SKUS to other suppliers who are delivering within 7-10 days not OVER 30 days and they fulfill in the order they are received in. The countless hours I am loosing from trusting Printful is making me sick, losing SEO work on 5000 images, loosing the SEO work on listings having to redo and reset up artwork for different suppliers on 200 products its just a massive hassle. I am WARNING you to stay away from these guys right now, go and find their group on Facebook and see what other sellers are saying months from now before you trust trying them out. I am not a leaver of bad reviews, a company really has to piss me off for me to go through the effort to leave a negative review this is my first bad review on the app store, but Printful you have earned this one! I loved this company and the quality and the app but whoever has been in charge has royally screwed up how you guys are operating right now. I'm sorry but if I were CEO at Printful some people are getting fired over this the damage to other businesses and to Printfuls previously great reputation is going to cost you guys in the long run. Support gives canned responses and is incapable of helping you with anything other than pointing you to some blog post page that you have already read 100 times. I am hemorrhaging money right now trying to keep customers happy and having to try to find a way to adapt at the moment. I honestly want to give Printful another shot maybe in 3 or 4 months but maybe not I am really scared to to try them again that will be crunch time and it seems they can't handle the pressure of a lot of orders at one time. I hope you guys figure it out but right now if I could give you Zero stars I would and that is the honest truth. Figure it out and fix it for your customers earn our trust again with WAY better pricing, give some money back to those who are loosing it trying to stay afloat because they trusted you with their business. I hope I can write a better review some day soon but for now do yourself a favor and try another company.
Hi, thank you for your review! We are very sorry to hear that your experience with our services during this time has not been pleasant! We definitely understand that encountering delays is an unpleasant event and we are taking steps to help our team manage the existing order volume and to normalize the situation as soon as possible. We are sorry that some product categories are experiencing longer fulfillment times. Covid-19 has affected our production, as well as other companies, unexpectedly and we are also experiencing an order volume that is comparable to Black Friday/Cyber Monday weekend. However, we usually prepare months in advance for Black Friday/Cyber Monday and Christmas season to make sure that we will be able to fulfill the order volume timely and with little delay, and we have been able to successfully operate through each peak season thus far. This time, the incoming order volume has been unexpectedly high and, unfortunately, we didn’t have time to prepare for this volume of orders. In addition, due to the Covid-19 pandemic, “stay-at-home” state orders were issued to promote public health, and we also prioritized our employee health and safety, which meant that our facilities were working at limited capacity. Because of the limited operations and this unexpectedly high order volume at this time of year, we have been experiencing fulfillment delays. However, we also still want to provide our services to our users and to those businesses who depend on us, so we are continuing our production, although at a slower pace for some products. We have taken steps to minimize the incoming order volume by temporarily disabling sample orders and temporarily disabling some products, which are experiencing the longest fulfillment times, in product push (existing items aren’t affected). We are also hiring more production and customer service staff as well as scaling up our equipment to help us with the current order volume and we expect this to really improve our production times. We have already been able to catch up with most product categories we fulfill and we are seeing some improvement in production times for DTG and All-Over Print products fulfilled in the USA. (Information on the approximate order volume during this time can also be seen on our Covid-19 updates page https://www.printful.com/covid-19.) Product fulfillment depends on various factors such as the availability and stock of the item, the printing technique as well as the general order queue at the facility. It is likely that the product has to be restocked since we don’t keep all of our products in large quantities at our warehouse, but our suppliers generally can restock the items within a few days, not affecting the estimated fulfillment timeframe. This is why some products may be fulfilled sooner than others, even if they are from the same product category. We will check in with you about the specific items you were having concerns about regarding the fulfillment order. Our customer service team can’t speed up the process of fulfillment and we would refer you to our current estimated fulfillment timeframes as these timeframes provide accurate information of how long it may take the specific product to be fulfilled currently. We understand that these production delays are not pleasant and we are doing our best to fulfill the orders as timely as we can and we are sorry for any inconvenience this is causing. Your feedback on the current situation is highly appreciated and we are listening to our user input. We hope to see the situation improve very soon, so we can continue providing fast services to all of our users! I will also follow up with you via email on this! - Zana
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