Panda Sunglasses review for Printful: Print on Demand
June 29, 2020
Started off ok. Easy to setup. However, I had 5 orders delayed for over a month because they updated an item (Black hoodie 1 replaced with Black hoodie 2). I received zero notification that the item was not out of stock, nor did I receive any notice that my orders had been delayed. Having been told by support that I now "just" had to go manually update all my designs I got an error that the platform wasn't working. Customer support told me (of course) that this was a shopify problem and I should clear cache/cookies and reload. So I did. To the same error. Deleted the app and installed Tpop.
Thank you for your review! We're sorry to hear that your experience with us has not been entirely positive so far, but I hope we can improve it moving forward! We apologize for the miscommunication with the product stock. The way we update product stock status and confirm orders would ensure that we'd be notifying you as soon as we have information about the stock levels. We do see that the emails notifying the stock delays were sent to you. As you are already in contact with our customer support team, we will do the best we can to resolve this issue for you! If you have any additional feedback for us, be sure to reach out at [email protected]! -Lauma
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