ThreeHead review for Printful: Print on Demand
July 27, 2020
Look at ALL the negative reviews!! This place is a SCAM. Absolute SCAM. I never received my items because of their error and they refuse to acknowledge or help me. UPDATE: Don’t fall for this company’s LIES!! I was never reached out to try and resolve this issue. They refused to help me in anyway with the change of address issue (even BEFORE I actually moved) and consistently gave me generic customer service answers. Not only that, but they seem legitimately disinterested in helping me. DIDNT RECEIVE ORDER!!Absolutely terrible experience from top to bottom with these guys. From difficulties with adjusting my design, to zero to no communication in regards to delays and questions, I ended up not even receiving my order due to the tremendous delays and they refuse to give me any additional assistance. Terrible customer service, terrible shipping times, terrible design team. Absolutely 100% STAY AWAY!!
Thank you for sharing your feedback with us! We're truly sorry to hear that your experience hasn't been great, but we hope to improve it moving forward. Although we understand your frustration with this whole situation, it is your responsibility to provide us with a correct shipping address before the order is shipped out. As per our Return Policy (https://www.printful.com/policies/returns), if you or your end customer provide an address that is considered insufficient by the courier, the shipment will be returned to our facility. If the package is returned to us, you will be able to reship it to an updated address via your Printful Dashboard > Orders > Returned. From what we see, the order you reached out to us about has been delivered to a Parcel Locker, so we hope that you were able to retrieve this package! If you have any additional feedback or questions, feel free to reach out at [email protected]! :) - Vita
Sell custom print-on-demand items on your store | Printful