Mississippi MoonLight LLC review for Printful: Print on Demand

Thank you for your review, we truly appreciate it! We're sorry to see that your experience with us has not been great, but hope we can improve it moving forward. Unfortunately, the global pandemic also hit CA and NC, which is where we have three of our fulfillment locations. The local governments subsequently issued guidelines and regulations, which made us limit our production at these facilities and distribute incoming orders to our other (MX and EU) facilities, as well as look for backup facility options. We informed our customers of expected fulfillment delays via email and the Printful Dashboard, along with redirects to our Covid-19 page: https://www.printful.com/covid-19 We tried our best to ensure that all of our customer orders still get fulfilled in a timely fashion and that every issue that's presented to us is quickly assessed and met with a solution, keeping the health of our employees, as well as our customer businesses in mind. As of now, our fulfillment times have improved significantly and we have already reached our pre-Covid-19 fulfillment estimates in most of the product categories we offer. However, delivery delays can still be expected and, after checking in with your Printful Dashboard, we noted that your last order was declined due to carrier restrictions - this means that we would be unable to ship the order out to the listed destination. In most cases this is due to the destination country not accepting international mail at the time the order is placed. We'll follow up with you directly with more details on this matter! - Vita