CUSTOMIIZED review for Printful: Print on Demand
Dec. 3, 2020
Printful is obviously becoming more and more focused on the "big corp" status and like so many others are saying, they dont care about the liite guy anymore. Shame. We've got two connected stores and have not solg tons, but still, when orders are taking months and they dont answer anything else than its not their fault, thats just simple and poor service. Actually, thats not service at all.
Hi, thank you for your review! We're sorry to hear your experience with Printful has not been the most positive, but we hope we can improve it moving forward! The Covid-19 pandemic has affected our fulfillment and delivery times, but we are working as fast as possible to fulfill and ship all of the orders. I understand that encountering delays is not pleasant at any time, however, please note that the Covid-19 pandemic is affecting various industries, including the shipping industry. Shipments are taking longer than what we're used to because they're mostly carried out with passenger flights, but flights are now limited and the number of shipments is growing. We also suggest communicating these delays to your customers to help manage their expectations during this time. Unfortunately, this is not something that we can affect, but we hope that the delivery times return to normal soon. Please let us know if you have any questions, concerns or anything else at [email protected]! - Elina
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