Sic Tranist Gloriaa review for Printful: Print on Demand
Dec. 17, 2020
We used to love Printful, but now they've shifted to shipping their items from other countries and making their customers responsible for any charges and taxes that come with that. The worst part is that they don't even tell you. We've had two of the same item in different orders ship from two different countries and were charged completely different prices. This makes it impossible to know what to charge our customers and resulted in us losing money, essentially paying for some of our customers to get a free item. Customer service reps are rude, unhelpful, and even threatening. Printful needs to get its act together.
Thank you for sharing your review! We are sorry to hear your time hasn't been the best lately, but we hope to improve it moving forward! When agreeing to use our services you have agreed to our TOS Section 1. and 5.D, you can find this information here: https://www.printful.com/policies/terms-of-service. Order routing happens automatically using an advanced algorithm to ensure your customers can receive the orders in a timely manner. We also have this information available on the pricing tab in our Product & Pricing catalog as well as in our FAQ's: https://help.printful.com/hc/en-us/articles/360014068659-Can-I-choose-where-my-products-are-fulfilled- We also wanted to note that we pride ourselves in the high quality of our products and services, which is why we evaluate each problem report in great detail, to make sure that we provide you with the best services possible. I understand how this situation can be unpleasant for you and I have reached out to you directly to gather more information and hopefully, we can find a solution! -Lauma
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