Lingdilong review for Printful: Print on Demand
Jan. 6, 2021
Not Recommended! I ordered a t-shirt in November and it said it will arrive to my clients address by the 25th of the same month, so far, January and it never arrived. Customer Service I spoke to said for me to wait till January 23rd to make a complaint, which to be honest is quite shocking since Printful advertises 3 to 5 shipping deliveries. Ok, we're in the middle of the pandemic, but to ask me/my client to wait 2 months is ridiculous, and also the t-shirt never arrived, so of course I lost a client and a lot of time and money. So I don't recommend their service. Not good at all!
Hi! Thank you for your feedback. We're very sorry to hear about your order being delayed. Right now there are major international shipping delays and although we understand how frustrating it is, we hope that after the holiday season the shipping times will improve. In general, our shipping time is determined by the destination address and we don't have a set shipping time, all of those are estimates based on the average of the previously delivered orders. Please know that we are working with our carriers to shorten the delivery time. Upon checking the communication with our team, we see that the order was refunded in full and we noticed a the mistake on our side - the month provided was inaccurate, the waiting period should be until December. We will internally take a look at the communication to improve the services moving forward. If you have any other feedback, questions or concerns, please don't hesitate to reach us at [email protected]
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