Kanaka Cartel review for Printful: Print on Demand
Jan. 12, 2021
Not just extremely slow shipping but slow production as well. Put in a sample order last year that took a month to even start production. Have been using other providers instead. Disappointed because I wanted this to be my one stop supplier and liked the idea of in-house production. Maybe they will get better but I canʻt risk alienating my customers as a new business...
Hi there! Thank you for your review! We're sorry to hear that the production + shipping delays created a negative experience with our services for you, but we hope we can improve it moving forward! I completely understand how frustrating the delivery + productions delays are. It is true that we have seen slight delays caused by Covid-19 on average. These are extraordinary times for all of us, and we are working hard to get all of the orders fulfilled as quickly as possible; and we have been providing information regarding production estimates as well as other related updates on our web-site to make sure our users are aware of production changes and other important updates. We recommend referring to our Covid-19 updates page here https://www.printful.com/covid-19 for the latest information. We truly appreciate your time and business with us throughout this difficult time, and we want you to have a positive time using our services. The situation is definitely improving now and I hope we can return to our normal fulfillment + shipping timeframes very soon! I will follow up with you directly to check your order! If you have any questions or concerns, be sure to reach out to us at [email protected]! - Elina
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