phoarto.art review for Printful: Print on Demand
Jan. 17, 2021
--To update-- I understand the problem very well and my concerns are not related to the days of delivery. My concerns are about the information for the customer. Why send me a satisfaction check request on the second day when you know delivery will take so long? And why do I get the information that I have to wait 20 days in addition to the expected delivery date, after a review? Times are tough, sure, but bad news is always better than no news! So my concerns are about the communication of printful. --Original-- The app as such is great. The editor is well done and made it a lot easier to design your own print pieces. So far that's positive. What doesn't work well is the shipping and the information for the customer. I have on January 5th. ordered three items. The last tracking status shows January 8th. Today we have January 16th. without that I have any further information about the whereabouts of the goods. For me, for my customers, this is a certain length of time without status. Unfortunately, I will not be able to use the service like this.
Hi! Thank you for the review. We understand your concern and frustration in regards to the delivery times and we hope that in the following weeks this will change, however, at this time due to certain restrictions in movement and transportation, as well as increased online shopping, carriers have a tough time delivering products in time. We're already working on improvements in this area and we hope that your products will be delivered to you as soon as possible. We have also reached out to you with a follow-up about your order. Thank you for your patience! -Update- We operate on information provided to us by the carriers and during global shipping delays, the delivery speed varies significantly for domestic and international orders. We understand that you rely on us for this information, that is why after careful inspection of an order we set a specific waiting period for the delivery to be made. It is not our intention to inconvenience you in any way but tracking updates come directly from carriers when the package reaches the next location. Please note that we take responsibility for carrier errors in case the delivery doesn't happen. If you have any other concerns or recommendations, please don't hesitate to reach out to us via [email protected] - Renate
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