Abby's Apothecary Co review for Printful: Print on Demand
Jan. 30, 2021
Not worth the subscription plan, not efficient, and when I explained I was moving to a new provider didn't even attempt to ask if they could keep my business. The production times just seem to get longer and longer, I was told my order was printed and sitting waiting to have some review it, its now been 4 days since it was printed. I found Printify to be a more efficient, customer friendly, and responsive service, not to mentioned MUCH better pricing. I've had 11 orders already completed (with Printify) and in transit or delivered in the time I'm still waiting for a face mask from Painful to be reviewed for quality control.
Hi! Thank you for your review. We're sorry to hear that you have had such an experience. Our fulfillment times depend on various factors in the fulfillment process - the products (are they in stock or do we need to order more stock since we are stock-on-demand), the print (if there is more than one print, the garment will have to be printed more than one time), the fulfillment center's capacity. Our estimated fulfillment time is 2-7 business days for most products but we are always working on shortening this. We have checked in with our fulfillment team in regards to your order in hopes to get it out as soon as possible. We sincerely appreciate your patience! If you have any other concerns or questions, please let us know at [email protected]! - Renate
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