Astroduck Apparel review for Printful: Print on Demand
Feb. 10, 2021
This is the first time I am writing a negative review about an app, but this is truly ridiculous. An order for a product went through and looked like it would be fulfilled normally. A full week later, the literal latest the product should have been shipped out, I get a notification that the item is out of stock and the order cannot be fulfilled. When contacting the support they said that I should send the customer a substitute product, WHICH IS NOT WHAT THEY ORDERED. They continued saying that I should remove the product as visible on my store WHICH THEY SHOULD HAVE WARNED BEFORE THE ORDER OCCURED. There is no way that Printful does not know that they are going to be out of stock of a product, yet they issue no warning and expect us to send customers products that they did not order. Printful's integration is extremely easy which is what makes the app attractive initially, but they clearly could not care less about their customers.
Hey there, Thank you for sharing your feedback with us, we truly appreciate it! The current situation with pandemic has caused some stock shortages industry-wise, we are continuously communicating with our stock suppliers. We are also unable to keep all the stock in our facilities and some items are ordered on demand, which may add to the stock delays or cases when the items become unavailable unexpectedly. We are very sorry for the inconvenience this has caused and we will definitely look into a better way of communicating this with our customers in the future! Regarding your order, I see you have been in direct communication with our support team, and the problem has been resolved. If you have any additional feedback or questions, please reach us at [email protected]. We'd love to hear from you! - Elina
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