FB LUXURY FASHION review for Printful: Print on Demand
March 4, 2021
I purchased some samples on this app at a discounted rate. When the cosignment arrived in my country 3 weeks later, Fedex contacted me for payment of duty and taxes at which point I realised that the invoice Printful had declared to customs was not for the amount I had paid but for the marked up values which meant I was being quoted duty up to 3 times the value of the amount I had paid. Fedex advised that in order to resolve the matter i needed to get in touch with the supplier for resubmission of the commercial invoice. Needless to say my attepts to log a query with Printful were not handled with common courtesy. I communicated with 2 agents via live chat who all said there was nothing they could do to assist. I was informed that the only thing I could do was wait for the goods to be returned to the U.S ofwhich a refund was also not an option. I plan to delete the app once the issue is resolved and definetly would not recommend this app to anyone.
Hey there, Thank you for your review! We're sorry to hear your experience with Printful has not been the most positive, but we hope we can improve it moving forward! When setting your retail prices or manually editing them, keep in mind that customs agencies often calculate duties/fees based on the declared retail price. The commercial invoice indicates the retail prices of the products. I understand that customs fees may be frustrating and complicated at times. We would not be able to predict customs fees as it depends on each countries specific laws and we are not in any connection to those. It's the responsibility of the recipient to pay these fees, you can find more information on this here: https://help.printful.com/hc/en-us/articles/360014066159-Who-pays-the-customs-duties-taxes- We are very sorry for the inconvenience this has caused you! In case there's anything else you'd like to share about your experience with us or if you have any questions, surely let us know at [email protected] we'd love to hear from you! - Elina
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