MJS.ART review for Printful: Print on Demand
May 22, 2021
Can I do almost everything I want to do? Mostly. Am I ultimately happy with Printful? No. If you want to create and sell basic medium-quality items across a broad spectrum of products, you're covered. But if, for example, you want to produce super-high quality items that truly represent your brand (I'm an artist), then you're out of luck. The product creation UI is utilitarian at best. File uploads limited to 200mb, print quality limited to 300dpi (including posters), customization tools that only allow for the most basic and sloppy placement options - there is no pixel-perfect placement, there is no actual product measurements, you can't turn snapping on/off, etc. - no undo, no saving state, etc., and so many other limitations that it's an overall frustrating experience. And when you have a complex problem you can't count on customer service. When some of my art was printing pixelated I was first told "it's your art" (it wasn't), it's an anomaly (it wasn't), and then... "We don't know what happened, but it won't happen again" (it did). If something is damaged in shipping they easily take care of it, but anything beyond the most simple issues are challenging to solve. And oh... they ship products to customers via DHL, at least in the US. Yes, really. With all that said, there isn't another service that has the overall offering of Printful and it has one of the best integrations with Shopify, so it's the devil you know. I'd switch if there was something across-the-board *better*, but nothing is decidedly better across the full spectrum of Printful's offerings.
Hi! Thank you for your detailed review. We wanted to address some of your concerns. Please note that due to human hands being involved in the fulfillment process, some placement discrepancies are acceptable, therefore having a precise design placement would do no good. Of course, we are always working on improvements, but our machines are set up in a certain way, so there are file types that we don't recommend, same applies to "heavy" files because they won't turn out the same way you see on the screen. Please note that mockup images are computer-generated and are by no means 100% accurate representations of the final product. We use several shipping partners, including FedEx and USPS within the US, the chosen carrier depends on your location and other factors. Thank you for understanding! You also mentioned issues with how the design looks, in some cases it can be your files, sometimes it can be a technical glitch, however, if that repeats, we do encourage you to check in with our support team so that information can be forwarded to our developer team. Thank you! Overall, thank you for sharing your experience. We are constantly working on bettering our services, on adding more products to our catalog for each taste. We are proud of how our product generator works but as you noted, there can always be something that can be added or changed. If you have any additional suggestions, please don't hesitate to check in with us at [email protected] -Renate
Sell custom print-on-demand items on your store | Printful