Full ROM Apparel review for Printful: Print on Demand
June 1, 2021
Really poor customer service. They make thousands of dollars through my stores each month and then once in a blue moon when I ask them to reship an order ($15-30 their cost tops) because of package theft or something of the like, they tell me to go pound sand. Their customer service is way below average to industry standards.
Hi there, We're sorry to hear your experience with Printful has not been the most positive, but we hope we can improve it moving forward! We partner with a variety of delivery services, which deliver shipments across the world and we trust these carriers to provide us with accurate delivery updates. If the package was marked as delivered by the carrier, but you have not received it, we suggest reaching out to the carrier for more details on its delivery. You can see our FAQ on this here: https://help.printful.com/hc/en-us/articles/360014066339-what-happens-if-a-package-wasn-t-delivered-to-my-customer-but-the-tracking-states-that-it-was- However, we are always ready to take full responsibility if a package is lost in transit and this is reported within 4 weeks from the estimated delivery date. Regarding the situation with your orders, we would definitely like to take another look at this to see what may have happened here. I will follow up with you directly to gather more details on this! - Elina
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