Invincible Summer Gear review for Printful: Print on Demand
June 15, 2021
They have a wide variety of product options but I've found their customer service severely lacking. I won't make them my main source for that reason. * *The developer responded below and it's a perfect illustration of their failure to communicate. I have not asked for my order to be rushed, for a discount or anything else. I was only asking WHEN it was going to be done as we were past the deadline. I need to know when it's going out so that I can communicate to my customer.
Hey there! Thank you for your feedback. We are sorry to hear that our customer support doesn't meet your expectations. We've reviewed our communication with you and understand that you would like your orders to be fulfilled faster. Our current estimated fulfillment time is 2-7 business days for apparel and 2-5 business days for non-apparel items. This year we are also scaling up our existing fulfillment locations as well as opening another one in Texas to provide faster fulfillment speeds. Please don't hesitate to reach out to us if any of your orders have taken longer than the estimated fulfillment time stated above and we will do our best to get them shipped as soon as possible. UPDATE: We're truly sorry to hear that you encountered these concerns with your order. When we calculate the estimated fulfillment time, we take into account the current order volume and our capacity. We're doing everything in our power to handle the order volumes as fast as we possibly can while persisting a good print quality. Regarding your order, we see it's has been shipped. We hope the package is delivered as soon as possible!
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