Native Plants Unlimited LLC review for Printful: Print on Demand

Aug. 5, 2021

Website is fairly easy to use, though the app wouldn’t function on its own inside of Shopify, I had to login and use it on Printful’s home page. Which worked and apparently had the same features, but was annoying. On my first sample order, two of three shirts were misprinted, and their print didn’t survive one wash, even though we were sure to follow Printful’s washing guidelines to give them the best chance. To their credit, it was easy to submit a complaint on the situation, the response was prompt, and printful sent us replacements of those two shirts. These were not misprinted, but print quality was clearly still poor, and they, too didn’t hold up to their first wash. I’m a bit baffled that this company is as successful as it is, and that Shopify would recommend it on their print-on-demand tutorial videos? Surely this can’t be the standard experience. Even if I happened to draw a bad hand twice in a row, I don’t like the odds for potential customers. These are products I wouldn’t sell cheap to remote strangers, let alone use to represent my business in person. Here’s to hoping I just had a bad go and this isn’t as scammy as it seems. Maybe they should work on quality control? In the mean time, I’ll pass. UPDATE, REVIEW CHANGED FROM 2 to 3 STARS: I wasn’t going to bother to ask for a refund since Printful had already sent replacements for the misprinted shirts, but they followed up with me after this review and ended up giving me a full refund. In the end we could only guess that the “heathered” t-shirt blends don’t hold the print as well as well as uniform cloth. Understandable, but still a little frustrating that they offer those blends at all if that’s the case. Still, customer service was great and prompt, and with this new info I will cautiously consider them in the future.