black sanctuary review for Printful: Print on Demand

-Updated- Hey, there! Thank you for your feedback. We're truly sorry to hear that our services didn't meet your expectations. As per our Terms of Service once an order has started fulfillment (includes a T-shirt being picked up and print file sent to the printer) it isn't possible to make any adjustments. We understand that a one-time courtesy exception was offered to you previously, however, it isn't something that we can always offer. We understand that you need to do what is best for your business and are sad to see you go. We wish you all the best in your future endeavors. -Liva ____ Hi there! Thank you for your honest review! We absolutely understand that product pricing is very important for you as a store owner and for your business. While our prices might be higher compared to some other fulfillment companies, we trust that, along with the services and the quality products we provide, it’s an overall good investment! The product prices allow us to ensure and constantly improve our services, product options, offer technical and customer support, some other nice touches like branding options for your packing slips and other services. We are always working on lowering our product prices, where possible, while still retaining their quality, of course. We're very sorry to hear that your interactions with our customer service have not been great and we would definitely like to know more about your experience. High-quality customer service is one of our top priorities and we train our team extensively to provide excellent customer support experience to our users. I will follow up with you directly to learn more about your time with us and how we could improve! -Santa