Family Affairs review for Printful: Print on Demand

So I have used Printful a lot in the past year. In the beginning I had big issues with custoemr care and shipping. It got better after a while. BUT I just placed a 200 pcs caps order and they shipped them 10 caps at a time!! Resulting in 20 packages, meaning me having to track 20 packages in a slow Latvian post system as well as a possible 400 Dollars extra fee as customs charges 20 Dollars each time they process a package. They said they can't pack more than 10 hats at a time which is a lie. I've received bigger orders than that, which I can prove by my past orders. So IF they only have the ability to ship small boxes with 10 caps per box they should have mentioned that in the ordering process. This is so unprofessional, this is an important order for me and I am really upset how this has been handled, how untransparent the process has been and that on top of all of this they lie in my face telling me they cannot ship more than 10 hats at a time!!