Marco Serrot review for Printful: Print on Demand
Sept. 25, 2021
Deliveries to Mexico are lousy. Customers have already rated my store 1 star for delivery time. The order may take more than one month, which in these times is no longer valid. China works better?!?! When you contact Printful, they bureaucratically tell you that they must wait until the month is up to raise the complaint; they don't know where the product is for about 20 days. So for Mexico, dropshipping does not work.
Hi, Marco! Thank you for sharing your experience. We're truly sorry to hear that the deliveries to Mexico are delayed. We are working with global carriers that in turn work with the local carriers to ensure safe delivery, however, due to transportation restrictions, customs, and other factors, international deliveries can be late. Please note that we take responsibility for any lost packages if you reach out to us within 4 weeks of the last estimated delivery date. We're constantly working on improvements with our shipping, so thank you for your patience! - Renate
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