truevisionbrand review for Printful: Print on Demand
Jan. 14, 2022
Excited to see what they could do we hastily we placed several sample orders, for multiple garments with Printful (in hindsight this was a mistake).. EVERY garment had 1x or more of the issues details below: • Badly folded and creased after being squeezed into mailing bags that are WAY too small (so they look used/worn) • Grubby / Dirty factory floor marks • Misplaced prints (so printed at an "angle" even though all of the artwork was 100% straight) • Poorly embroidered logos that are bunched. (not enough backing used) • Pretreatment stains (yellow) on ALL DTG garments. • Poor delivery times that missed the agreed SLA times. • It was initially claimed that you now have a "UK" based production centre (which is part of the reason we contracted you, but it appears all of these garments were sent from Europe?) To be frank the overall quality and experience is shockingly bad, and if these had been sent directly to our customers (luckily these were all "Test" orders shipped directly to us!) I am certain that they would have ALL been returned leaving our reputation for high quality products and service irrevocably damaged. We raised all of these issues with Printful, and approximately 20x emails later with multiple different reps (you never know who your going to get! another part of the problem: it's basically just a call centre full of people that couldn't care less!!) the general "gist" of their responses we're that it's: "Within Parameters" These people are literally trained to dismiss your issues, and point to some BS "Parameters" that make no sense, and they basically repeat themselves with their fingers in their ears... Not once did they EVER accept responsibility... It truly was a shockingly bad experience. Shockingly bad products, shocking customer services, and shocking inability to accept the fact that screwed up, filthy dirty garments, covered in stains, with wonky prints, and badly embroidered logos are not within anyones "Parameters". Please don't risk it, its not worth it, even if by chance you get a good order once, you'll rue the day when you have a problem... they won't be interested.
Hello! Thank you for sharing your honest feedback. We're sorry to hear that your experience with Printful has not been the most positive, but we hope we can improve it moving forward! Once an order has been placed, it would be routed to a fulfillment facility based on factors like product and print type availability, final destination, and others. Our team looked into your orders and they were routed to our Latvia fulfillment facility, as the items currently are not available for fulfillment with the UK one. You can always check product availability directly from our product catalog > availability tab. As all the items are placed on the printing and embroidery pallets by hand, there can be slight discrepancies regarding the placement of the final design. The staining you mentioned would be from the fixation agent that's used industry-wide and helps the inks bond with the garment. It wouldn't be permanent and would come off after the first quick wash. If there's ever an issue with any of the received products that has been an error on our side, or if the product has been damaged in transit, we would always take full responsibility. We see that you've been in contact with our senior team member already and full refunds have been issued for your products as of now. Thank you once again for your time and honest feedback! If you ever have any questions - don't hesitate to reach out to our support team at [email protected] or our live chat and we will be happy to help you. -Santa
Sell custom print-on-demand items on your store | Printful