Naseej Store review for Printful: Print on Demand
Feb. 12, 2022
Products quality is good but more expensive than other POD providers. Terrible international shipping. Products take more than one month to reach customers after they are shipped! After contacting customer service and being told many times that they work on improving the service. I asked for clear answers on when improvements are going to happen. It turns out they are doing nothing about it and will not solve it in the near future. Did not even bother to workout a solution. My business is suffering because of the bad customer experience.
Hi there! Thank you for sharing your experience. Sorry to hear that international shipping delays have caused you such inconvenience. Please know that it was never our intention. We are working with several carriers and we are in constant communication to improve the shipping speed, however, it depends on various factors especially now when transportation is limited and there is additional waiting time for the packages to be shipped. These changes have affected the industry as a whole and although at this time we don't have an ETA on when international shipping speed will improve, we will continue doing our best to get the packages to the recipients as fast as possible. We sincerely appreciate your patience! Regarding our pricing, although some of our prices are higher, please note that there are no hidden transaction fees for any of our orders, and we extensively test all our products to ensure the best possible quality for the product and the print. Our prices also reflect our 24/7 support, free clipart, designs, and option to edit the designs with our generator. If you'd like to discuss these matters further, please contact us at [email protected] - Renate
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