PetBePal review for Printful: Print on Demand
March 15, 2022
The app has a bug its developers can't fix. Precisely, The shipping rate zone of Printful is empty, which means a customer can't complete the order, and my designed tees are worthless. I timely consult Printful customer support, and they can't do anything to fix it, and what they tell is waiting, waiting, and still waiting! I can't wait for two days! I tried to delete and re-install the app to restore its t-shirt shipping rates several times, and even deleted my Printful account and registered again. Still, nothing changed! Very frustrated! I have to repeatedly upload and design my products every time I re-install the app because the Printful dashboard doesn't offer the backup service! They are wasting my time.
Hi there! Thank you for sharing your experience. We're sorry to hear that you are experiencing issues with the shipping profiles. Please note that once you connect your Shopify store with Printful, we push all of our flat-rate profiles to your Shopify account and we automatically assign the product to the right shipping profile. That means that usually there shouldn't be any problems with the profiles. However, technical errors can happen, so our team is looking into your situation specifically, and we will get back to you with additional information on how this can be solved. We sincerely appreciate your patience! -Renate
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