Davina Shefet Art Store review for Printful: Print on Demand
April 26, 2022
Impossible to deal with them. Way too many shipping issues and they always find an excuse not to send a replacement or issue a refund even though the deadlines have long surpassed the date given, even when the label is the issue which they create. They will always find a way not to help. You are left with angry customers bashing your store because of the greed and incompetence of Printful. They are awful and I am now replacing all my prints. Trust me just don't do it.
Hi, Thanks for sharing your experience! We're truly sorry to hear it's been negative. It's our goal to provide the best quality services and although shipping issues can happen, it shouldn't be a regular occurrence. We were able to find your on-going communication with us and see that our customer support agent is already in touch with our Shipping team to get more info about the package. We absolutely get how frustrating it can be to wait for a solution, especially in such situations, but we want to do what we can to ensure that such errors don't repeat and the delivery is successful for the reshipment. We'll follow-up with you by email shortly with more info and hopefully, we can resolve this asap and try to turn your experience in a better one! :)
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