The Tiki Yard review for Printify: Print on Demand

April 11, 2024

Updating to 1 stars now from 2. Out of the blue their shipping prices for one of the products we sell went from $8 for a certain locale up to $18 with no explanation. It looks like a glitch and perhaps a $1 is accidentally getting inserted in front of the shipping cost. But these costs ship from Printify to our shopify account live. Either Way, this has now made us look really bad in front of our loyal customers. This company has now put mine in a very bad spot at a critical point. Run away from them, find a different vendor. 2 stars is generous. This app is a nightmare on critical points of running an online and physical store as well, plus the customer service is horrible. If you sell online and also have a physical location that you sell from and want to order product from them to sell locally in your store there is no way to select multiple locations in shopify to be able to track inventory in your local store if the product is synced with printify on your web store so it shows up in your POS system and can be scanned with a barcode reader at checkout. And good luck explaining this to their customer service team, I have tried and each time I get back answers about how orders are automatically synced to them which has nothing to do with selling in a physicals store. I have now had 3 customer service reps basically tell me this when the conversation is not about online anything. Plus there are no automated updates to your inventory on the website if something goes out of stock. This means you have to search through all of your published products every day to see what's out of stock and there is no way to segment by out of stock products in your product listings so you have to scroll through every page manually. If you have hundreds of products good luck with that. They are hit and miss with their vendors, you really have to get multiple samples on each vendor because their review system is worthless and they do not let you write reviews to see what people have to actually say about each vendor. you just have to "trust" their scoring system which is a joke. But consistency in print quality is sometimes really bad on certain items. I use them now because I have no choice but we are always looking to find a replacement on the products we buy from them at the moment. I think this is an ok app if you are just getting started with print on demand, especially if you only do ecommerce and have a small selection of products but for hundreds of products and both online and physical stores, this app is severely lacking and is more of a headache.