Fearless Volleyball review for Printify: Print on Demand
Dec. 1, 2024
Printify is TRASH if you need personalized products. Works fine for regular orders, but the personalized order system is broken and buggy. After following all the instructions (which are contradictory) the personalization only works if I place an order through my own system, not for anyone else. It automatically sends to production the "placeholder" item. And even though I followed all instructions and the Printify technical helpdesk couldn't troubleshoot the problem, Printify wouldn't reimburse for the hundreds of dollars worth of incorrectly printed items. Even if I order myself, it will work for one order and then won't work for another item order placed immediately after. I have to cancel my own orders and re-submit until it allows me to review, edit and manually submit. No matter what settings we've tried, Printify will automatically submit orders that need review/edit/manual submission. Their tech support can't fix it, and they won't reimburse for the incorrect orders their system sends to production. AVOID PRINTIFY FOR ALL PERSONALIZATION!!!!!!!!!!!!!!!!!!!!!!!!!
Thank you for sharing your feedback. We’re truly sorry to hear about the challenges you’ve faced with personalized orders. To clarify, personalized item orders are designed to always go "On-Hold" in Printify, regardless of a merchant's Order Approval settings, ensuring you can review and edit them before submission. However, in this case, it seems the "Request Fulfillment" button was used on your Shopify store. This action overrides the On-Hold status and sends orders directly to production, which might explain the issues you encountered. This process is outlined in our Help Center article (https://shorturl.at/eQDxv), and our team is here to support you in preventing such issues in the future. 😊 Please feel free to reach out directly, and we’ll do our best to assist with this matter.
Deleted on Shopify: July 25, 2025, 7:01 a.m.