mhlangathedude! review for Printify: Print on Demand
Jan. 1, 2025
I placed an order with Printify on October 31, 2024(Shipping between 10-30 days), and as of today, it is still in transit. The lack of accountability and poor service has been incredibly frustrating. Despite multiple attempts to resolve the issue, communication with Printify has been going back and forth with no resolution in sight. Printify states that the matter is out of their hands and directs me to https://www.asendia.com/, suggesting I contact [email protected]. This endless loop of communication is unacceptable. Additionally, Niks Daniels Prohorovs from Printify offered a reprint, which is expected to take another full month. This delay is unacceptable and has caused significant inconvenience. Moreover, I have also experienced a lack of service with Printful, which adds to my frustration. The combined poor service from both Printify and Printful has been incredibly disappointing. I expected better communication and quicker resolution for my order. I am extremely dissatisfied with the service and lack of responsibility displayed by both companies.
Thank you for your review, and we’re sorry to hear about your experience 😞. After reviewing your case thoroughly: It appears you have not placed any new orders on the Printful platform since 2023. Regarding your order with Printify, it was shipped from the US to South Africa, where shipping typically takes 15-30 business days. Unfortunately, we found that the original shipment was lost in transit. We acknowledge the significant inconvenience this caused and would like to assure you that our support team fully refunded the original order and processed a replacement on December 19, which is currently in transit. As previously explained, international orders may take up to 30 business days to arrive. We truly appreciate your patience and understanding as we work to resolve this matter. Please don’t hesitate to reach out if you need further assistance or updates. We are here to help 😊.
