Btb20 review for Printify: Print on Demand

Nov. 20, 2017

The technical portion of the app is great and the developer should be very proud of the interface. Well done! My issues is with customer service and quality control. Printify is a middleman between printers and merchants. While having a proxy to multiple printers can have its advantages, the downfall is with quality control and delays when there is an issue. I have had a quality failure rate around 20% with the prints thus far. One customer received a blank shirt with no print. How embarrassing is that? Then not having a direct line to the printer to correct the issue and expedite a resolution compounded the issue. A customer in this situation is angry and does not want to wait days for two levels of bureaucracy to approve a reprint. Then wait an additional 4 days for the print, and an additional 4-5 days for shipping. Finally, the shipping charges are completely out of alignment with industry norms. $4 for shipping the first product when the vendor is paying no more than $2.60 for a single shirt. Then tacking on $2 for each additional shirt. This is highway robbery. If one orders 5 shirts, the shipping charge is $12. The vendor isn't spending half of that. The technology is great, but the application of the technology is pretty darn poor. You can't build a brand on top of Printify. If you are serious about being in this industry, find a printer that you can rely on who is just as maniacal about customer service as you are.