Sunshower Printables review for Printify: Print on Demand

July 1, 2018

The app itself works well - it was very easy to create products and integrate them with Shopify! There was a small snafu with the sample t-shirt I ordered however. The shirt must have been folded when the design was printed on it so there were large, blank white spots across the design. The corners and seams were also all blank since the sewing did not align with the design. Fortunately I reached out to customer care and they responded very quickly. I worked with Tom Otter, the Business Development Manager for Printify, and he was more than willing to solve the issue. I received an apology, full refund, and advice concerning the quality of my products. For future reference, I would recommend staying away from the print supplier "Colorado Timberline" and instead go for the recommended "MWW" for all over print (AOP) products. Also, always order a sample product before making it available to your customers but that's just common sense! So while my first experience didn't go as expected, the response from the Printify team was very much appreciated. Thank you Update: I received my second trial item, an AOP tote bag, and it was satisfactory: not amazing but not terrible. The print was crisp and the fabric/stitching seemed sturdy enough. The handles were a bit chewed up, as if the machine had nicked them when sewing, but they still seem sturdy. A bit large for a normal tote but there were other sizes offered so that's on me.