keleido review for Printify: Print on Demand
April 16, 2019
I'm using a different POD on my first site, this time, I tried using Printify just to get how they do. First, I don't like their customer service. I have tried submitting issues to them 3 times without any reply. My order was placed 1 week and yet, it has not been shipped to the client. I just need to know their TAT so I could message my customer in advance. Second, I received a feedback from my first customer that the shirt had pale prints. I'm taking my business to another supplier. Costly, but reliable. Nothing compares to reduced headache and satisfied customers.
Hi! Thanks for your honest feedback! A success team agent is in touch with you to solve all the communication problems. Meanwhile, we wanted to emphasize that our support team works 24/7 and our response time is under 2h if message reaches us via our official communication channels. Also, products have production time (usually 2-5 business days) and shipping time (starting from 2-5 business days domestically to much more days if sent internationally). We hope this a little bit explains more how we operate and milds some of the communication issues that have been by now.
