All Star Pickleball review for Printify: Print on Demand
May 27, 2019
I'm torn between loving Printify and hating Printify. Without a doubt, Printify consistently has the lowest prices, but they are the slowest to fulfill. For example, I ordered on the same day three shirts from Printify and two leggings from Printful as test orders. The three shirts each had a design on the front. They were fulfilled from MyLocker and DJ. It took eleven calendar days for the products to reach my mailbox. The two leggings I ordered through Printful were all-over-print leggings that had a background design plus designs on the left and right legs. I received it in 5 calendar days. Not to mentioned that the order was fulfilled from their Mexico facility - my Printiful order still arrived faster. So why something so simple took eleven days?... I complained to Printify about the long delivery time and they said they have no control over it because they outsource the productions to various vendors. With eleven day delivery time, how can I compete with other online merchants like Hylete and Amazon?! It's the middle of May, imagine how much slower it'll be around Christmas season! UGH! So I have to weigh profit vs having my orders cancelled and/or losing repeat customers. Also, I wish Printify had a live chat app like Printful or Shopify. So frustrating to have to wait hours for a reply.
Thanks for an honest feedback! It helps us to understand where we need to focus more our attention. Regarding shipping, delivery time depends on production time and shipping time. For Printify it is usually 2-7 business days for production and 3-5 business days for shipping. Probably you used expedited, but more expensive shipping services with Printful because their flat rate services are slower. We do seriously consider now improving shipping delivery times with our suppliers. And from previous holiday season we can ensure that delivery time increases only slightly and because of carriers not our supplier limited capacity. We do inform our merchants about cut-off dates when it comes to larger events to make sure that orders are delivered on time to your customers. Actually we have live chat available – it's on the left side of the desktop screen. When it's busy, response time is on average 30-60min. If you have some other recommendations, please share them with [email protected].
