JourneyTrust review for Printify: Print on Demand
Feb. 17, 2020
Inconsistent delivery. Careless operation. - Every few orders aren't printed within the generous 10 business day deadline for fulfillment, get 'lost in the mail' (before being in the hands of USPS) or have some other issue. This is supported with only lip service from Printify, as a middle man, and little or NO COMMUNICATION from the actual print vendor. Disappointing clients without any sort of explanation is horrifying, and a business-killer. Random reduction in print area on a garment, without warning or announcement, is no big deal to them but means WEEKS OF UNEXPECTED WORK for me with hundreds of items - showing carelessness and complete lack of business insight. As one of the 'big 2' POD providers, I don't know if I can afford to wait for Printify to mature their operations and ethics. These and other ongoing issues are outweighing the orders fulfilled reasonably and have me wondering if I should move everything to Printful, pay a little more and get a lot less stress.
We are sorry to hear about your experience with us. Nevertheless, we want to make things right for you. Therefore, one of our managers will be in touch with you within the next 24 hours. Thank you for your patience.