BLACK WOMEN GALORE review for Printify: Print on Demand
June 14, 2020
not happy AT ALL with this app. I started off super excited but now I am just going to invest in my own printer and do everything myself. I have been trying to contact printify for almost 3 weeks regarding various orders in queue with confusing statuses. Some say in "in production" but give a tracking number and nothing to track. A customer may order 4 or more items and receive a tracking number stating ALL items were sent out when the tracking only accounts for one item. So now, customers are emailing out of concern for their other items that havent even been printed yet. I've gotten emails from customers about products that were misprinted, with pieces of the branding having fallen to the bottom of the shirt somehow. Not sure if these folks are truly quality checking or just printing and shipping products off. I've had it. I hate having to go through a middle man to determine if an item is eligible to be reprinted because of THEIR mistake. Customers do not deserve that. They also removed the quick chat, so now you have to request support within an order or GOOGLE their contact info. and wait weeks for a response. If I could give this app zero stars I would. It's truly best to invest in your own equipment and print your own.
We are very sorry to hear about your experience with us. Our print providers are overloaded with orders, thus, they may take longer to fulfil and the error ratio m ay be slightly higher as well. Nevertheless, we are actively working on changing that by adding new print providers and hiring more support agents to assist our merchants. We want to make things right for you, therefore, we will reach out to you to see how we can make it up to you.
