Project Made New review for Printify: Print on Demand
June 26, 2020
I don't usually do rating. But this needs to be highlighted. I have sent a few emails to you guys on a lost parcel which my customer has been waiting since months. Printify sent a confirmed notification of shipping on April 25, and now it's June 26! It has been a good 2 months, totally no reply, no news, nothing. You need to rectify this!
Developer Reply
We are sorry for the inconvenience. Our colleague has already gotten back to you asking to confirm whether the customer has checked in with their post office. If the order is not there, then most probably it got lost and in that case we can perform a refund or a reshipment of the product. Please confirm those details with us via email. Thank you.
Developer
Shopify App Store