Questing Nerds review for Printify: Print on Demand
Oct. 15, 2020
TLDR: easy to use service with bad customer service. Great for beginners, not so much is you move lots of volume. *PROS: It is an easy to use, easy to integrate service with tones of manufacturers with a Varity of products! it is also more cost effective than the other POD apps. for its simplicity alone it deserves 3 stars *CONS: I feel bad for the suppliers that are teamed up with printify, because printify's lack of customer service is abhorrent. It took over 24 hours to get just a response in the chatbox. When customer service did respond they just sent me the FAQ about the issue as if I didn't think to look their already. I understand that Printify is really just a "middle man" POD service. As in they themselves dont have anything to do with the printing they just send the info to the provider. customer service is critical when you are the "middle man" and should really be their main front. the long que times terrible when trying to help one of YOUR customers out.
Thank you for the feedback - sorry to hear about your experience! Our support team has experienced a spike in the number of inquiries as of late, but is doing their best to get back to each merchant as quickly as possible. Our apologies for the inconvenience. One of our managers will contact you within 24 hours to solve this matter as smoothly as possible!