MochaPrescribed™ Apparel review for Printify: Print on Demand

Jan. 24, 2021

I used this app to print and fulfill the shirts and sweatshirts in my store. About 70% of the time, the vendors and Printify deliver as expected. The other 30% has very negatively impacted my brand. My customers have received the wrong shirts, shirts that are not even available in my store, poor printing where the print areas are stuck together, and extreme delays that are not related to COVID - we're talking 15-19 business days when the printify platform says 3-5 business days. I had a product quality issue where I sold 35 pairs of leggings, and 65% of the customers asked to return them because of fit. The Merchant contact suggested to me on multiple occasions that it was the body shape of my customers that was the issue, not the construction of the pants. It turns out there was a defect in the material... but I had to speak to the actual manufacturer on my own, separate from Printify, to figure that out and find a true resolution. Ultimately, it is challenging to change my fulfillment model now that it is integrated into my store, so I am still a customer. I hope another organization with a similar network makeup but better service and a US base shows up. I will gladly move my business away from this platform. I would NOT recommend it.