T-Shirt Unique Depot review for Printify: Print on Demand
July 30, 2021
As far as the Products and Pricing Printify is one of the best POD's around. But as far as their Support Staff for getting assistance with questions and or trouble shooting there support team is useless. The majority of them don't even now how their own app works, and for the most part all you get sent is "Scripted" responses or "Help Articles". They are actually useless for the most part and a waste of your valuable time! They are real quick to point the fingers at other platforms for the issues including shipping delays, they point the finger at the print provider or UPS and or USPS instead of doing the research on their end and find the cause and most important a resolution. So the two star rating is for the Support Department, If I could rate the product and pricing it would be a Five Star Rating. So in conclusion it is in my opinion, the effort and the standards the company puts forward on products, printing and pricing, the same standards should apply to the Customer Support Department, it needs allot of work, training and restructuring.
Thank you for your feedback, and we're sorry to hear about your experience with our Support team! One of our managers will be reaching out to you regarding the mentioned concerns. We truly hope that we'll be able to remedy the situation!