Updatrr WhatsApp AI Automation
The Shopify App has received overwhelmingly positive reviews from users, with many praising its ease of use, helpful customer support, and value for money. Users appreciate the app's features such as WhatsApp automation, order notifications, and abandoned cart recovery. The support team, particularly individuals like Kashish, Deep, and Sumit, have been highlighted for their exceptional assistance and responsiveness. However, some users have mentioned minor glitches in the app and issues with billing. Overall, the app is considered reliable, user-friendly, and a valuable addition to Shopify stores, especially for D2C brands.
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Quick integration, helpful customer support, and reasonable pricing. The app can be a bit glitchy at times and the lack of chat search is inconvenient. Overall a solid tool with room for improvement
Fantastic app and the best customer support you can ask for. Value for money app for WhatsApp related automation. Save yourself time and start with it right away.
The app works best for D2C brands . Order notifications as well as campaigns are must have for us . I love the automation feature . Kashish from their support team helped me to set up the app in a hour . And all the queries are solved with in minutes.
I had an issue with the billing, especially with charges continuing after the WhatsApp messaging stopped working. The Updattr team contacted me directly and processed a refund to resolve the issue. I appreciate them taking the initiative and addressing my concern.
We're really sorry about this experience and we understand the frustration. To clarify gently: app charges on Shopify are handled by Shopify's billing system and continue as long as the app stays installed and subscription is active on the store — we don't have the ability to charge a merchant outside of that. It looks like the subscription remained active even though the app wasn't being used, and we should have caught that and reached out to you. That's on us. We'd like to make it right. Please write to us at [email protected] and we'll review your billing history and process a refund for the unused period wherever we can. We'd also love to understand the issue with confirmation messages not going out — if something was misconfigured, we want to fix it. Sorry again for the trouble.
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