Updatrr WhatsApp AI Automation
The reviews for the Updatrr Shopify App are overwhelmingly positive, highlighting the app's effectiveness in WhatsApp automation, excellent customer support, and user-friendly interface. Users appreciate the value for money, ease of use, and the app's ability to streamline operations and improve customer engagement. The support team, particularly mentioned individuals like Deep, Kashish, and Sumit, is commended for being responsive, helpful, and going above and beyond to assist users with any issues or queries. Some users also mentioned the app's reliability, smooth integration with Shopify, and the helpful features like abandoned cart recovery and pre-built templates. However, there were a few mentions of issues with billing and delays in support response, but these were promptly addressed by the support team.
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Quick integration, helpful customer support, and reasonable pricing. The app can be a bit glitchy at times and the lack of chat search is inconvenient. Overall a solid tool with room for improvement
Fantastic app and the best customer support you can ask for. Value for money app for WhatsApp related automation. Save yourself time and start with it right away.
The app works best for D2C brands . Order notifications as well as campaigns are must have for us . I love the automation feature . Kashish from their support team helped me to set up the app in a hour . And all the queries are solved with in minutes.
I had an issue with the billing, especially with charges continuing after the WhatsApp messaging stopped working. The Updattr team contacted me directly and processed a refund to resolve the issue. I appreciate them taking the initiative and addressing my concern.
We're really sorry about this experience and we understand the frustration. To clarify gently: app charges on Shopify are handled by Shopify's billing system and continue as long as the app stays installed and subscription is active on the store — we don't have the ability to charge a merchant outside of that. It looks like the subscription remained active even though the app wasn't being used, and we should have caught that and reached out to you. That's on us. We'd like to make it right. Please write to us at [email protected] and we'll review your billing history and process a refund for the unused period wherever we can. We'd also love to understand the issue with confirmation messages not going out — if something was misconfigured, we want to fix it. Sorry again for the trouble.
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