W3 Product Accessories
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I’ve been dealing with a serious issue caused by this app for over 8 days, and the experience has been extremely frustrating. The app conflicts with other major third-party apps (like Hulk Product Options), causing duplicate cart items and double pricing. This is not a small issue it directly affects live stores, customers, and revenue. I lost potential clients because of this bug. After thorough technical investigation, I confirmed that the app triggers an additional add.js call, which results in blank duplicate items being added to the cart. When I remove the W3 Product Accessories script, the issue is immediately resolved which clearly shows where the conflict originates. Instead of working toward a real solution, support kept redirecting responsibility to the other app developer. While incompatibilities can happen, the lack of accountability and urgency was disappointing. For a paid production store app, better compatibility handling and faster resolution should be expected. Unfortunately, I cannot recommend this app if you are using other product customization apps.
Thank you for sharing your experience. We completely understand how stressful cart issues can be, especially when they impact live customers and revenue. For clarity, we first received your support request on February 16 and began responding the same day. While that’s a shorter timeframe than mentioned, we know that even a couple of days with a cart issue can feel much longer when your store is affected. When multiple apps modify the add-to-cart process, conflicts can sometimes occur. In those cases, duplicate or blank items can appear. It’s rarely intentional behavior from either app, but rather how the scripts interact within a specific theme setup. That said, our goal is always to work toward a solution. We’re happy to review logs, adjust how our script attaches to the cart flow, or coordinate directly with another developer to implement a compatibility fix. We genuinely want our app to work smoothly alongside others, and we’re always open to collaborating to make that happen. If you’re willing, we’d welcome the chance to continue working together and resolve this properly.
Great customer service and the app works very well. Highly recommend!
Great experience with support, they reply fast and can diagnose issues quickly.
Good app for accessories, good support
Hello, and thank you for your feedback. I cannot find any tickets associated with this issue. You can reach out to support by selecting the "get support" option on your apps and sales channels page in your store, or you may send an email to [email protected], and we will gladly assist you in resolving this matter. We look forward to hearing from you.
Very intuitive & easy to set up the accessories. Support is very helpful & the couple of small issues I've had over the years have been resolved quickly without hassle.
Excellent app, excellent service, the team are always super helpful and responsive. highly recommend.
Thank you for providing your feedback. I'd like to clarify that the development services you invested in were specifically tailored to integrate a custom layout and advanced functionality into your theme and are not related to the app or the app functionality. However, approximately six weeks following the completion of our work, it came to our attention that subsequent alterations were made to your theme by another developer, resulting in the complete removal of the programming implemented by our team. While we stand by the quality of our work and remain committed to supporting it, it's important to note that we cannot be held accountable for modifications made by external parties after the fact, which may inadvertently disrupt or remove the enhancements we've implemented. With that being said, we still went back into your theme and fixed what was removed and broken by your other developer without any additional charges.
Works as it should, good price and quick and friendly customer service
Just want to say that this app is absolutely outstanding and the support from customer service is truly outstanding. Thanks for all your help
Your app is great and easy to install. Though, I encountered an issue with an error popup. I contacted your customer support team and they handled it quickly and with expertise. Thank you for creating such a fantastic app and providing excellent customer support
Super stable, been using it for years after testing everything that was available. Support is great.
The best app I've ever used. And the app features are helping to increase my sales, as well as the tech support, which is amazing too! Whenever I have a problem and ask for assistance, the team solves it quickly. I like it, and great job!
I'm a creator not a web designer, but as the owner of the company, I had to dive in and learn Shopify. When I needed to create an add-on, I found W3 Product Accessories. And when I couldn't get my products and collections to talk with one another, I reached out to them. Within the hour they had the problem fixed thanks to some screenshots on my end! Smart App and excellent customer service!!
Great app, simple and easy to use. Does what we need it to without hassle. Support is quick and efficient.
L'application fonctionne très bien, c'est parfait pour mettre en évidence les produits connexes que vos clients pourraient avoir besoin. Ce n'est pas qu'une question d'upselling mais aussi de réduire les frustration de clients qui eux veulent que les produits complémentaire leur soient offert pour éviter des commandes et livraisons multiples. L'équipe de support est excessivement réactif :-) Je recommande fortement.
The app is just like their support: 1st class! Easy to install and it looks great. I’ve tried different ones and this one is the absolute best. Hands down. A+ guys!
This app is really useful to be able to customise our store with accessories. Highly recommend and very helpful support team
We had a couple of issues with the accessories app which I think were due to our theme upgrade. When I explained the issues to tech support the responses were great and exactly what we needed to fix the problems, no back and forth just great collaboration. Jason from your team was really responsive and very helpful. This is something that's not common but very welcome!
App helps us add accessories and upsell customers. Customer support helped quickly resolve the issues we had.
The customer support is absolutely brilliant for this app. I am a novice Shopify merchant and Jason from the app team was so prompt in resolving my issue. I would certainly recommend others to try this!
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