Upsell Product Add‑Ons • SG
The reviews are overwhelmingly positive, with many merchants praising the app’s ability to drive upsells, add-ons, and extra revenue while remaining easy to install and use. A major strength repeatedly mentioned is the support team: reviewers describe them as fast, responsive, friendly, and willing to make custom changes or fix theme conflicts quickly. Several users also appreciate the app’s clean presentation, flexibility, analytics, and the fact that it can be tailored to different store needs without requiring coding. The negative feedback is concentrated around reliability and edge cases. A few reviewers report bugs such as incorrect product recommendations, discounts not applying properly, crashes, missing products after updates, currency display issues, and add-ons still showing when out of stock. Some merchants also felt the trial period was too short to properly test the app, and a small number were unhappy with formatting or cart integration issues that made the app unsuitable for their store layout. Overall, the app is seen as effective and well-supported, but not without occasional technical and usability problems.
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Recommends the wrong products and sometimes does not apply the promised discount in cart. Took several contacts for the developer to look into and actually test/see the problem we were having, finally acknowledged the glitch after weeks of back and forth. Lost of wasted time and frustrated customers.
Sorry for disappointing you. Your first email to us was March 22, Friday. We replied to you on Monday. As we have explained to you earlier, when you switch product variants on a product page, the Popup add-on shows the initial recommendation and can't technically be updated without refreshing the page. We offered you alternatives like using on-page addons, or coding a page-refresh on each variant switch to refresh the Addons. I also offered you a refund, but you decided to write this review without further dialogue.
I am very happy with the support of the application, it solved my needs, in a short time. thank you
Happy to help! Feel free to contact us whenever you need us again =)
I am very happy with the Upsell Product Add-Ons app. I love that there are analytics so you can see exactly how many products and revenue has been generated by people using the Upsell App. The support staff was very helpful when I requested some changes with how things were displaying. I've been using this app for over a year now and can truly say that I would recommend it.
Thank you so much for your kind words! We are supermotivated to move forward when we see happy customers =)
The app is doing its job very well, lots of upsells on orders since it was installed. And the support team is very helpful, responsive and efficient. As a seller, that's all I can ask for! Keep up the great job!
Hi, thank you for your feedback! We are extremely dedicated to helping our customers, even if it requires some extra customization, theme fixing, etc. Feel free to contact us again when you need help.
The app works great for my company. It is crucial for it. The support team has been amazing. There was a little bug with my theme and they were kind enough to fix it so it didn’t affect the app. Thank you! Overall, the app adapts perfectly to my theme and support is 5 stars and responsive!
Hi, Thank you for the kind words. We are so motivated to make our customers succeed, and it's a pleasure for our team to be rewarded with great reviews =)
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