Upsell Product Add‑Ons • SG
The reviews for the Upsell Product Add-Ons app are mostly positive, with users praising its effectiveness in generating upsells and the helpfulness of the support team. Many users appreciate the analytics provided by the app to track revenue generated through upsells. However, there are some negative reviews mentioning issues with the app not working as expected, such as incorrect product recommendations and problems with discounts not applying in the cart. Some users also expressed concerns about the app conflicting with their themes or causing technical difficulties.
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Recommends the wrong products and sometimes does not apply the promised discount in cart. Took several contacts for the developer to look into and actually test/see the problem we were having, finally acknowledged the glitch after weeks of back and forth. Lost of wasted time and frustrated customers.
Sorry for disappointing you. Your first email to us was March 22, Friday. We replied to you on Monday. As we have explained to you earlier, when you switch product variants on a product page, the Popup add-on shows the initial recommendation and can't technically be updated without refreshing the page. We offered you alternatives like using on-page addons, or coding a page-refresh on each variant switch to refresh the Addons. I also offered you a refund, but you decided to write this review without further dialogue.
I am very happy with the support of the application, it solved my needs, in a short time. thank you
Happy to help! Feel free to contact us whenever you need us again =)
I am very happy with the Upsell Product Add-Ons app. I love that there are analytics so you can see exactly how many products and revenue has been generated by people using the Upsell App. The support staff was very helpful when I requested some changes with how things were displaying. I've been using this app for over a year now and can truly say that I would recommend it.
Thank you so much for your kind words! We are supermotivated to move forward when we see happy customers =)
This is a WONDERFUL app. A must-have for about any ecommerce business. Easy to use and "clean" presentation of the offers. We had minor glitches in the setup, most likely due to our theme, but the fantastic tech support promptly fix them! Life is beautiful!
Thank you for your feedback. I'm so happy that our investments in support pay off for our customers. Alex Levin, SAAS Grove co-founder.
We tried the app for adding gift wrap or special handling for the product, but there is no way to tell which product in the cart this was for. Also 7 day free trial is not enough to set it up, get help with issues and test before you get billed for an item you can't use.
Hello, Thank you for your review. We really tried to help. If you need more days, you can simply reinstall the app and the new 7-day trial will be added. Feel free to contact us as any time and we will do our best to assist you. > there is no way to tell which product in the cart this was for. We have this feature in our roadmap, however, this is not a straightforward thing to do due to some Shopify limitations.
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