Upsell Product Add‑Ons • SG
The reviews for the Upsell Product Add-Ons app are mostly positive, highlighting the effectiveness of the app in generating upsells and the excellent customer support provided by the team. Users appreciate the analytics feature that allows them to track revenue generated through the app and the ease of use in setting up product add-ons. However, there are some concerns raised about technical issues such as the app not working as expected in some cases and difficulties in customization. The support team's responsiveness and willingness to address these issues are praised, but there are instances where users faced challenges with setup and billing.
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Recommends the wrong products and sometimes does not apply the promised discount in cart. Took several contacts for the developer to look into and actually test/see the problem we were having, finally acknowledged the glitch after weeks of back and forth. Lost of wasted time and frustrated customers.
Sorry for disappointing you. Your first email to us was March 22, Friday. We replied to you on Monday. As we have explained to you earlier, when you switch product variants on a product page, the Popup add-on shows the initial recommendation and can't technically be updated without refreshing the page. We offered you alternatives like using on-page addons, or coding a page-refresh on each variant switch to refresh the Addons. I also offered you a refund, but you decided to write this review without further dialogue.
I am very happy with the support of the application, it solved my needs, in a short time. thank you
Happy to help! Feel free to contact us whenever you need us again =)
I am very happy with the Upsell Product Add-Ons app. I love that there are analytics so you can see exactly how many products and revenue has been generated by people using the Upsell App. The support staff was very helpful when I requested some changes with how things were displaying. I've been using this app for over a year now and can truly say that I would recommend it.
Thank you so much for your kind words! We are supermotivated to move forward when we see happy customers =)
The app is doing its job very well, lots of upsells on orders since it was installed. And the support team is very helpful, responsive and efficient. As a seller, that's all I can ask for! Keep up the great job!
Hi, thank you for your feedback! We are extremely dedicated to helping our customers, even if it requires some extra customization, theme fixing, etc. Feel free to contact us again when you need help.
The app works great for my company. It is crucial for it. The support team has been amazing. There was a little bug with my theme and they were kind enough to fix it so it didn’t affect the app. Thank you! Overall, the app adapts perfectly to my theme and support is 5 stars and responsive!
Hi, Thank you for the kind words. We are so motivated to make our customers succeed, and it's a pleasure for our team to be rewarded with great reviews =)
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