PRETTYPARTY review for BOLD Bundles ‑ Product Bundles
Dec. 1, 2019
The 24/7 app support within the app doesn't work. App doesn't display bundles anywhere, even after using the auto update. Try to contact support from their site and they don't accept or consider gmail addresses to be that of business. Many use gmail for their business. Nothing works out of the box and as simple as they say in their description.
Hi there, thank you for bringing the support issue to our attention. I see what you are referring to, and I've brought that up with my supervisor in order to get this fixed ASAP. I'm very sorry it didn't work for you! I also recreated the Gmail issue with our contact form, and have asked the appropriate team about this in order to see if that was a mistake, or if there's a specific reason we're unable to accept Gmail addresses. Once again, I'm very sorry you had so much trouble getting through to our support team - your experience certainly should not have been like that. I see that Jade has completed the installation for you in order to get everything working. If you're still interested in giving the app a try now that things are working properly (he tested it and ensured it is running correctly on the theme you specified), then we'd love to work with you to get things working how you had hoped to, to the best of our abilities. Please reach out and let us know if you'd still like to move forward with the app; one of our specialists, Brysen, attempted to phone you in order to help, but was unable to reach you. We look forward to hearing from you.
