Bold Bundles ‑ Product Bundles
The reviews for this Shopify app are quite mixed, with a combination of positive and negative feedback. On the positive side, customers appreciate the helpful and accommodating customer service provided by the app's team. They mention that the support team worked with them to set up the app and resolve any issues they encountered. Additionally, some users found the app to be effective in creating bundle offers and increasing sales. However, on the negative side, there are several complaints about the app causing technical issues on the online stores, such as product prices showing incorrectly, slow loading times, and conflicts with themes. Customers also express frustration with the lack of timely and effective support, with some mentioning that their issues remained unresolved even after contacting the support team multiple times.
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If i could leave no stars i would. Possibly the worst support i have ever received. I sent at least 6 emails with the same 4 questions with no response. I couldn't get an answer to help me use the app within the trial period to even test the app properly. Lots of limitations. Installed alternative app and had it up and running within the hour. Avoid this app like the plague.
A deeply flawed app. I have used it for over one year and the only thing it does consistently is cause me problems. Bundle discounts sometimes appear on the cart page, and sometimes do not. With one of my current bundles, the discount is applied to two of the items, but not the third. Other times, not all of the products in the bundle are actually placed in the cart. Even after contacting Bold support they were unable to find a solution. This is absolutely not worth the headache, especially for $29.99 monthly. I am uninstalling now and not using any other Bold products.
The team was accommodating; they worked with us to set everything up and see if the app worked for us. Highly recommend.
Purchased the premium for years. Updated our theme and had trouble. Bold team added the app to theme but created several issues across the store. When asked to resolve the new issues we were directed to contact the theme developers as Bold was unable to find a work around. The theme developer won't work on app integration bugs. Spent 2 days trying to find a Shopify expert, only to give up on the app entirely. Cancelling the subscription and giving up on bundles.
Thank you for taking the time to write in with your review. We are sorry for the experience you had with Bundles. While Bold makes every effort to integrate with 99% themes, sometimes an unexpected conflict can occur. Thank you for your cooperation while our team investigated. We are very sorry for the inconvenience this issue caused and wish you every success.
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