Bold Bundles ‑ Product Bundles
The reviews for this Shopify App are quite mixed, with a combination of positive and negative feedback. On the positive side, many users appreciated the helpful and accommodating customer support team. They mentioned that the team worked with them to set up the app and resolve any issues, making the experience smoother. Additionally, some users found the app to be effective in managing multiple products as part of bundles, enhancing the presentation to customers and increasing sales. However, on the negative side, several users expressed frustration with the app's functionality and limitations. Issues such as inconsistent discounts, problems with theme integration, slow response times from support, and difficulties with setup were commonly mentioned. Some users also reported that the app caused disruptions to their store and led to lost sales.
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If i could leave no stars i would. Possibly the worst support i have ever received. I sent at least 6 emails with the same 4 questions with no response. I couldn't get an answer to help me use the app within the trial period to even test the app properly. Lots of limitations. Installed alternative app and had it up and running within the hour. Avoid this app like the plague.
A deeply flawed app. I have used it for over one year and the only thing it does consistently is cause me problems. Bundle discounts sometimes appear on the cart page, and sometimes do not. With one of my current bundles, the discount is applied to two of the items, but not the third. Other times, not all of the products in the bundle are actually placed in the cart. Even after contacting Bold support they were unable to find a solution. This is absolutely not worth the headache, especially for $29.99 monthly. I am uninstalling now and not using any other Bold products.
The team was accommodating; they worked with us to set everything up and see if the app worked for us. Highly recommend.
Purchased the premium for years. Updated our theme and had trouble. Bold team added the app to theme but created several issues across the store. When asked to resolve the new issues we were directed to contact the theme developers as Bold was unable to find a work around. The theme developer won't work on app integration bugs. Spent 2 days trying to find a Shopify expert, only to give up on the app entirely. Cancelling the subscription and giving up on bundles.
Thank you for taking the time to write in with your review. We are sorry for the experience you had with Bundles. While Bold makes every effort to integrate with 99% themes, sometimes an unexpected conflict can occur. Thank you for your cooperation while our team investigated. We are very sorry for the inconvenience this issue caused and wish you every success.
Bold Bundles provide the best way to manage multiple products as part of one or many bundles! Presentation to the customer is clear and clean so they really appreciate the package. For us, Bold's support is amazing and they have helped us get everything set up and running perfectly! This is the best app for bundles.
Thank you so much for your kind words about Bold Bundles and our support team! We are so glad to have you as our merchant and look forward to watching you grow. Thanks for choosing Bold!
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