Easy Tabs ‑ Product Tabs
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Ik was volop aan het werken in deze app, toen deze ineens blokkeerde en ik eerst een abonnement moest aan gaan. Alle opmaak ben ik hierdoor verloren. Bovendien was er op voorhand geen enkele verwittiging! Dit is beneden alle peil qua klantenservice!!
Hi, Thank you for your feedback. It lets us become much better. The situation you describe looks extraordinary, and we would love to investigate it and help you to fix any issues. Please contact our 24/7 support team via email at [email protected] or via the contact form in the app. We are always nearby and gonna do our best to assist you as soon as possible and in the best way we can. Best regards, Dmytro | NexusMedia Product team
I thought it was great until I realised it was interfering with other apps, such as translation apps to have my store in multiple languages. Everything turned to English.. Also it started combining tabs that I had only selected for 1 product, yet with some products, an extra tab was added to the product page... Very annoying. Off to the next app. This was a waste of precious time.
Hi there, Thanks for your feedback, and we're sorry to hear you had this experience. Many of our merchants successfully use EasyTabs alongside various translation apps with no issues. It's possible there was a specific conflict with the translation app you're using — and in such cases, our 24/7 support team is always ready to help and resolve the issue ASAP. Regarding the tabs showing up on the wrong products — EasyTabs supports two types of tabs: Standard (based on headings in the product description) and Shared. Extra tabs may have appeared if there were headings in the product content that matched the structure used for Standard tabs. If you could share a specific product where this happened, we'd be happy to take a look and fix it. We understand how valuable your time is, but if you decide to give EasyTabs another try, our support team will gladly help you set everything up the way you need - just reach out at [email protected]. Best regards, NexusMedia Team.
This app cause major problems when I decided to uninstall it. My unique descriptions does not work anymore. It was not fully uninstalled as some elements such as the word "Description" is still visible on my product pages. Please sort this our.
I installed this app to try it. After realising it wasn't what we were after I removed the app however when I did this it has left behind a snippet of code which has ruined our product pages. We are now trying to find a developer who can resolve the issue left behind by this app. Maybe a one off but i am extremely disappointed.
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