PetDogHK 獸醫寵物用品網店 review for Smart Product Filter & Search

Nov. 22, 2025

DO NOT USE THIS APP! Every week, the app has a new problem! The support is astonishingly bad. We asked if they could re-create a filter for us and then disable it. The support said yes. A few minutes later, the support asked, "is there anything else I can help you with?" Then we reconfirmed whether they can recreate a filter for us and then disable it. The support said yes again. 1 hour later, the support sent us a screenshot that we sent to them. We don't understand what was going on. The support team also pays no attention to our messages, screenshots, or videos. They neglect every detail. We have to repeat ourselves and explain to them 2-3 times for each issue. The other problem is that you cannot follow up with an ongoing ticket the next day. The chat window basically refreshes every day. So the next day, you have to contact the support again for the same question. Talking to the support really wasted us a lot of time. We thought about subscribing to the Professional plan ,but now we would go for the Basic plan. The app also malfunctions from time to time. Sometimes the instant search just does not work and the support cannot fix it. This is the worst app on Shopify and we paid for the yearly plan. When the support fixes one issue, another will immediately come out of nowhere. The support responds very slowly and can never completely fix an issue