The Berwick Shellfish Co. review for Hulk Product Options
Dec. 12, 2018
The app is very buggy! Support is outsourced and very unhelpful - they kept demanding access to the Shopify owner account, even though I made them their own staff account (yes, that is right they don't have developer or partner access) and could see successful logins in the audit log. Makes me wonder if they had any malicious intent trying to get the owner account details. As such wouldn't recommend to proceed with them even though the app is free - who knows what they could do to your store.
We didn't realize when we asked for staff account access, that there could be serious repercussions. We have definitely become more cautious of our merchant's privacy and not only do we need Limited permissions to the store, we have also extended collaborator requests to many merchants. It's about what our merchants are comfortable with. Our app requires certain codes to be manually updated in order to complete installation, but we don't expect all our merchants to be experts and we are more than happy to take care of the installation and even set it up for free. We would be happy if you would hear out our manager that will be in touch in hopes of amending this.
