BALLOONERY.COM review for Hulk Product Options
March 12, 2019
AVOID THIS APP! I installed this app but was having problems getting it to work. I reached out to support who promptly got it to work. However, it interfered with another app which was critical to my business and as a result messed up a bunch of orders. I desperately tried to reach support for help. They sent one useless email to me and then ghosted me. Despite many messages, I could not get a response from support. Terrible service, terrible app. Avoid at all cost.
Hi there, We apologize for the issues you were facing. Code Conflicts can occur with apps and unfortunately, there’s not much we can do as other apps will require reworking as well. Our goal is to provide a solution to a big problem like Product Options in a way that is least intrusive to customers. With over 1000+ apps in the marketplace, some apps do become incompatible and we try our best to make all apps be compatible with ours. Our Support is currently free and we have tens of thousands of users that require assistance in some ways. That does impact our SLA policy at times but we manage and answer every single support request. We will continue to work with other app developers like Local Delivery to see if we can avoid any code conflicts and collaborate further to provide a great experience, as we already do to our tens of thousands of Product Options customers. We've also asked our manager to get in touch with you regarding this review.
