www.hellocupcake.co.uk review for Hulk Product Options
Dec. 1, 2019
When we originally used this app, it seemed to cause us no end of problems - and the customer service to rectify problems seemed very slow. However having tried several other apps, the features this app offers are very accommodating and it is reasonably priced. We have just started using it again to see if things are any better and I have to say, the customer service has been incredibly good, fast and patient. A vast improvement from about 6 months ago :)
We are sorry you were facing the issues. Our app doesn't disable your site. Most of the issues that occur during installation and sometimes clients miss a step or two that cause issues. Our team is very responsive and tries to help every customer. As a free app, we sometimes run into small backlogs but we still try to resolve all tickets within 4 hours. I hope you'll update the review to be more accurate and give us a chance to help fix the installation. Our team is available for FREE to help you with implementing it properly in your store. Thank you. :)
